Return Policy

Standard return policy

If you are not completely satisfied with your purchase, you may return the product(s) within 30 days of delivery for a refund. Contact us at to learn more.

Returned items must be in the original packaging and condition - showing no signs of wear or abuse, and with all accessory materials (cases, straps, strings, certificates, etc). Refunds are issued to your original form of payment only.

How to Return an Item

Please reach out to

You will be issued an RMA (Returned Merchandise Authorization) number to enable your return.  Any products mailed without a proper RMA will not be accepted and no refund will be issued.

Please do not send your purchase back to the ‘sender address’. Any return shipping costs are associated to the customer and will not be reimbursed unless by special arrangement. We recommend having the item tracked, as if the item does not arrive or is lost on the way back to us, a refund will be void (as it has never been received). 

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.